Terms & Conditions — Shio88

These Terms and Conditions ("Agreement", "Terms") constitute a legally binding contract between you ("User", "Player", "you") and Shio88 ("we", "us", "our", "the Platform") governing your access to and use of the Shio88 online casino and sports betting platform, accessible at shio88.cam and any associated mobile or web applications.

By creating an account, making a deposit, placing a bet, or otherwise accessing or using any part of the Shio88 platform, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms, together with our Privacy Policy and Responsible Gambling Policy, all of which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the Shio88 platform and, if applicable, close your account by contacting our support team.

For the purposes of these Terms, the following definitions apply:

• "Platform" means the Shio88 website, mobile interface, and all associated services accessible at shio88.cam.
• "Account" means the personal account registered by a User on the Platform.
• "User" / "Player" means any individual who has registered or is attempting to register an Account on the Platform.
• "Real Money Balance" means funds deposited by the User that are available for wagering and withdrawal, subject to these Terms.
• "Bonus Balance" means promotional credits awarded to a User that are subject to wagering requirements before conversion to withdrawable funds.
• "Wagering Requirement" means the total amount a User must wager, as specified in the relevant promotion, before bonus-derived funds become withdrawable.
• "KYC" means Know Your Customer — the identity and age verification process required to activate full Account functionality.
• "Malaysian Payment Methods" means DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong bank transfers.
• "Prohibited Conduct" has the meaning given in Section 9 of these Terms.

To register and maintain an Account on Shio88, you must satisfy each of the following eligibility requirements at all times:

• You are at least 21 years of age at the time of registration and throughout your use of the Platform.
• You are registering as an individual acting on your own behalf and not as an agent or representative of any third party.
• You have the full legal capacity to enter into this Agreement under the laws applicable to you.
• You are not a current employee, contractor, officer, director, or immediate family member of any employee of Shio88 or its affiliated entities.
• You are not located in, or accessing the Platform from, a jurisdiction where online gambling is explicitly prohibited by applicable law.
• You have not previously been excluded from the Platform or had an Account closed for breach of these Terms.

Each individual may maintain only one (1) Account on the Shio88 Platform. The creation of duplicate, multiple, or fraudulent accounts is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any balances held therein.

During registration, you must provide accurate, complete, and current information including your full legal name, date of birth, Malaysian identification number (MyKad) or passport number, contact details, and a valid email address. You agree to keep this information updated at all times.

KYC Documentation Requirements

Before processing your first withdrawal, and at any point Shio88 deems necessary, we may require you to submit the following documents:

• A clear photograph or scan of your Malaysian MyKad (front and back) or valid passport.
• A selfie photograph holding your identity document.
• Proof of payment method ownership (e.g., screenshot of your registered Touch 'n Go eWallet account, bank statement, or FPX transaction confirmation).
• Proof of residential address (utility bill, bank statement, or official correspondence) dated within the last three months, if requested.

Failure to provide requested KYC documentation within a reasonable time may result in suspension of withdrawal functionality or closure of your Account. Shio88 processes KYC submissions within one (1) business hour during normal operating hours.

Shio88 accepts deposits in Malaysian Ringgit (MYR) via the following payment channels: DuitNow instant transfer, FPX (Financial Process Exchange), Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfers from Maybank, CIMB, Public Bank, and Hong Leong. Cryptocurrency deposits in Bitcoin (BTC) and USDT (TRC-20) are also accepted.

• The minimum deposit amount for Malaysian Ringgit transactions is RM50 per transaction.
• The minimum deposit for cryptocurrency transactions is the equivalent of RM100 at the prevailing exchange rate.
• Shio88 does not charge fees on standard MYR deposits. Cryptocurrency network fees are borne by the User.
• Deposits made via FPX and DuitNow are credited to your Account instantly upon confirmation from your financial institution.
• You may only deposit funds from payment accounts registered in your own name. Third-party deposits are prohibited.
• Shio88 reserves the right to request documentation confirming the source of funds for large deposits or where unusual deposit patterns are identified.

Withdrawal requests are processed by Shio88 subject to the following conditions being satisfied in full:

• Your Account must have passed KYC verification prior to the first withdrawal being processed.
• Any applicable wagering requirements attached to bonus funds must be fully met before bonus-derived winnings become withdrawable.
• The withdrawal amount must not exceed your current applicable withdrawal limit as set in your Account settings.
• Withdrawals must be made to the same payment method used for the most recent deposit, unless our support team explicitly approves an alternative method.
• Your Account must be in good standing — no open disputes, pending verification flags, or active responsible gambling restrictions that preclude withdrawals.

Processing Timeframes

• E-Wallets (Touch 'n Go eWallet, Boost, GrabPay): typically 5–30 minutes after approval.
• Bank Transfer (via DuitNow / FPX to Maybank, CIMB, Public Bank, Hong Leong): typically 30 minutes to 4 hours.
• Cryptocurrency (BTC / USDT): typically 15–60 minutes, subject to network confirmation times.

Shio88 reserves the right to conduct additional security reviews on withdrawal requests, which may extend processing times. Players will be notified via live chat or email if a review is required. The minimum withdrawal amount is RM50 for MYR transactions.

Shio88 offers welcome bonuses, reload promotions, cashback schemes, and VIP rewards to eligible players. The following general terms apply to all bonuses and promotional offers unless stated otherwise in the specific promotion's terms:

• Bonuses are available to players aged 21 and above who have completed account registration.
• Only one welcome bonus may be claimed per player, per household, and per device or IP address.
• Bonus funds are subject to wagering requirements as specified in each promotion. Standard wagering requirements range from 10x to 35x the bonus amount (or deposit plus bonus, as stated per offer).
• Bonus funds are separate from Real Money Balance and will be wagered first, unless the applicable promotion specifies otherwise.
• Games may contribute differently to wagering requirements. Slots typically contribute 100%; live casino and table games may contribute at reduced rates as specified in the promotion terms.
• Shio88 reserves the right to withhold bonus funds and associated winnings where abuse, collusion, or exploitation of promotional terms is suspected.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully satisfied.
• Shio88 reserves the right to withdraw, modify, or cancel any promotion at any time with reasonable notice.

All games available on Shio88 — including slots, live dealer tables, sports betting markets (covering Liga Super Malaysia, English Premier League, Champions League, UFC/MMA, and esports), lottery, poker, and arcade games — are governed by the rules of the individual game or market, which are displayed within the game interface or betting section.

• Bets placed are final once confirmed by the system. Shio88 does not accept cancellations of confirmed bets except where system errors are demonstrably responsible.
• Shio88 reserves the right to void bets placed on markets or games where a technical error, data feed failure, or manifest pricing error has occurred.
• In the event of a dispute regarding a game outcome or bet settlement, the records held by Shio88's system servers shall be the definitive record of all transactions and outcomes.
• Shio88 does not guarantee continuous availability of any particular game or market. Games may be removed, updated, or temporarily suspended without prior notice.
• Maximum bet limits apply per game and per market. These limits are displayed within each game or betting interface. Shio88 reserves the right to amend maximum bet limits at any time.

The following conduct is strictly prohibited on the Shio88 platform. Violation of any prohibition may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Creating more than one Account, or allowing any third party to use your Account.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using automated tools, bots, scripts, or artificial intelligence to interact with the Platform or gain an unfair advantage.
• Engaging in collusion, chip-dumping, or any form of coordinated play intended to exploit games or promotions.
• Attempting to launder money or process funds derived from illegal activity through the Platform.
• Exploiting software errors, glitches, or vulnerabilities in the Platform — any such issues must be reported to support immediately.
• Threatening, harassing, or abusing Shio88 staff or other players.
• Accessing the Platform from a jurisdiction where online gambling is prohibited, using VPNs, proxies, or other tools to circumvent geographical restrictions.
• Engaging in matched betting, arbitrage betting, or any systematic strategy designed to guarantee profit while abusing promotional terms.

Shio88 is committed to promoting responsible gambling. We recognise that gambling can become problematic for some individuals and we provide a range of tools to help players maintain control of their gambling activity.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their Account settings. Increases to limits are subject to a 24-hour cooling period.
• Cool-Off Periods: Players may request a temporary break from gambling of 24 hours, 7 days, or 30 days. During this period, access to gambling features is suspended.
• Self-Exclusion: Players who require a longer break may request a time-limited or indefinite self-exclusion. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Players may configure session time reminders to maintain awareness of time spent gambling.

For more detailed information on our responsible gambling programme and available support tools, please visit our dedicated Responsible Gambling page.

The collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Shio88 Platform, you consent to the data processing practices described in our Privacy Policy.

Shio88 collects only the personal information necessary to operate your Account, process transactions, verify your identity, and meet applicable legal obligations. We do not sell your personal data to third parties. Please review our full Privacy Policy for complete details on how we handle your information.

All content on the Shio88 Platform, including but not limited to trademarks, logos, text, graphics, images, game interfaces, software, and the compilation thereof, is the exclusive property of Shio88 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You must not reproduce, distribute, modify, create derivative works of, or otherwise exploit any content from the Platform without the prior written consent of Shio88.

To the maximum extent permitted by applicable law, Shio88 and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of, or inability to use, the Platform.
• Any loss of funds, data, profits, or goodwill arising from Platform downtime, technical failures, or interruptions to service.
• Any inaccuracy in game or odds information resulting from a data feed error or third-party supplier failure.
• Any actions taken by third-party payment processors in connection with your transactions.

Nothing in these Terms shall exclude or limit Shio88's liability for fraud, willful misconduct, or any other liability that cannot be excluded by law. Shio88's total aggregate liability to you for any single claim shall not exceed the amount deposited by you in the thirty (30) days preceding the event giving rise to the claim.

Either party may terminate this Agreement by closing the Account. Players may close their Account at any time by contacting our 24/7 support team. Any Real Money Balance remaining upon closure will be refunded to your registered payment method, subject to KYC verification and these Terms.

Shio88 reserves the right to suspend or permanently close any Account with immediate effect and without prior notice where:

• A breach of these Terms has occurred or is reasonably suspected.
• Fraudulent, illegal, or Prohibited Conduct is identified or reasonably suspected.
• A User is found to be under 21 years of age.
• A User has made a self-exclusion request.
• Shio88 is required to do so by applicable law, regulation, or order of a competent authority.

Where an Account is closed due to Prohibited Conduct, Shio88 reserves the right to withhold any balance pending investigation and, where applicable, to return only the verified deposited principal to the User's original payment method.

Shio88 reserves the right to amend, update, or replace these Terms at any time. Where amendments are material, we will provide notice via email to your registered address or via a prominent notice on the Platform at least seven (7) days prior to the changes taking effect.

Your continued use of the Platform after the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and close your Account. The date of the most recent revision is displayed at the top of this page.

These Terms and any disputes arising from them shall be governed by and construed in accordance with applicable law. Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform that cannot be resolved amicably through our internal complaints procedure shall be referred to binding arbitration.

You agree to first contact our customer support team to attempt resolution of any dispute before pursuing formal proceedings. Our team will acknowledge complaints within 24 hours and aim to resolve them within five (5) business days. Where resolution cannot be reached internally, the matter may be escalated through appropriate channels as notified to you at the time.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the Shio88 Platform, please contact us through the following channels:

Please include your registered Account username and a detailed description of your enquiry in all correspondence to ensure a prompt and accurate response from our team.